Shipping Policy – Vicamavel
Effective Date: March 12, 2025
At Vicamavel, we are committed to providing fast, reliable, and secure shipping to ensure that your products arrive in perfect condition. This Shipping Policy outlines our shipping methods, processing times, delivery estimates, shipping fees, international shipping, and other important details regarding the shipment of products purchased on https://vicamavel.com. By placing an order with us, you agree to the terms set forth below.
1. Shipping Destinations
We proudly ship our products to customers in the United States and internationally.
✔ Domestic Shipping (United States) – All 50 states, including Alaska & Hawaii.
✔ International Shipping – Select countries worldwide (availability may vary).
2. Order Processing Time
- Processing Time: Orders are typically processed within 1-3 business days (excluding weekends & holidays).
- Peak Seasons: During holidays, sales events, or high-demand periods, processing times may take longer.
- Order Confirmation: Once your order is processed, you will receive a shipping confirmation email with tracking details.
3. Shipping Methods & Estimated Delivery Time
We offer a variety of shipping options to meet your needs:
Domestic Shipping (United States)
| Shipping Method | Estimated Delivery Time |
|---|---|
| Standard Shipping | 3-7 business days |
| Expedited Shipping | 2-4 business days |
| Overnight Shipping | 1-2 business days |
International Shipping
| Region | Estimated Delivery Time |
|---|---|
| North America | 5-10 business days |
| Europe | 7-15 business days |
| Asia-Pacific | 10-20 business days |
| Other Countries | 12-25 business days |
4. Shipping Fees & Free Shipping
- Shipping costs are calculated at checkout based on the destination, shipping method, and order weight.
- Free Shipping: We offer free standard shipping on U.S. orders over $100.
- International Shipping Costs: Additional fees, including duties or import taxes, may apply based on your country’s regulations.
5. Tracking Your Order
- Once your order ships, you will receive a tracking number via email.
- You can track your order via our website https://vicamavel.com/track-order or the carrier’s website.
- If you do not receive tracking details within 5 days, please contact us at info@vicamavel.com.
6. Customs, Duties & Import Taxes (International Orders)
- Customers are responsible for all customs duties, import taxes, and any additional fees imposed by their country’s customs authority.
- Customs Clearance: Delays caused by customs processing are beyond our control.
- We recommend checking with your local customs office before placing an order.
7. Address Changes & Undeliverable Packages
- Address Changes: Please ensure your shipping address is correct before placing your order.
- Returned Shipments: If a package is returned due to an incorrect address, the customer is responsible for additional shipping fees.
- If you need to update your address after placing an order, please contact us within 24 hours at info@vicamavel.com.
8. Lost, Delayed, or Damaged Shipments
- Lost Packages: If your order has not arrived within the estimated timeframe, please check the tracking details first. If the package is marked as “delivered” but you did not receive it, please contact the shipping carrier.
- Damaged Shipments: If your order arrives damaged, please take clear photos of the damaged product and packaging and contact us within 48 hours of delivery.
- Shipping Delays: Vicamavel is not responsible for delays caused by weather, customs, carrier disruptions, or other unforeseen events.
9. Order Cancellation & Modifications
- Before Shipment: Orders can be canceled or modified within 24 hours of placing the order.
- After Shipment: Once an order has shipped, cancellations are not possible. However, you may return the product under our Return & Refund Policy.
10. Returns & Exchanges
If you are not satisfied with your order, you may return or exchange eligible items under our Refund & Return Policy.
- Returns are accepted within 30 days of delivery.
- Items must be unused, in original packaging, with proof of purchase.
- Customers are responsible for return shipping costs unless the item is defective or incorrect.
For more details, please refer to our Refund & Return Policy.
11. Shipping Policy Updates
Vicamavel reserves the right to update or modify this Shipping Policy at any time. Any changes will be posted on this page, and customers are encouraged to review it regularly.
12. Contact Information
For shipping inquiries, please contact us:
📍 Address: 2808 Rockford Road, Salt Lake City, Utah, United States
📞 Phone: 775-206-8868
📧 Email: info@vicamavel.com
🌐 Website: https://vicamavel.com