Shipping Policy for Vicamavel
Effective Date: January 6, 2025
At Vicamavel, we understand the importance of timely delivery, and we aim to get your orders to you as quickly and securely as possible. This Shipment Policy outlines the process we follow for shipping products, shipping rates, delivery times, and other relevant details related to your order delivery.
1. Shipping Methods
We offer several shipping methods to ensure that your products arrive in a timely manner. The available methods depend on the size, weight, and destination of your order. When you checkout, you will be able to choose the shipping method that best suits your needs.
1.1. Domestic Shipping
For customers within the United States, we offer a variety of shipping options, including:
- Standard Shipping: Delivered in 5–7 business days.
- Expedited Shipping: Delivered in 2–3 business days.
- Next-Day Shipping: Delivered within 1 business day (available for certain items).
1.2. International Shipping
We also offer international shipping to select countries. Delivery times vary based on the destination and the carrier. You will be able to select your shipping method during checkout, and any applicable international shipping charges will be displayed.
2. Shipping Charges
Shipping costs are calculated based on the total weight of your order and the shipping destination. At checkout, you will be provided with an estimated shipping cost, and you can choose the shipping option that best meets your needs.
2.1. Free Shipping
We offer free standard shipping for orders over a certain amount within the United States. The minimum amount for free shipping will be displayed on our website or during the checkout process.
2.2. International Shipping Costs
For international shipments, shipping charges depend on the country of delivery, weight of the order, and the selected shipping method. Customs duties, taxes, and other fees may apply and are the responsibility of the customer.
3. Order Processing and Handling Times
Once your order is placed, we begin processing it right away. Typically, orders are processed within 1–2 business days. However, please note that during peak shopping seasons (such as holidays or sales events), processing times may be slightly longer. Once your order has been processed and shipped, you will receive a shipment confirmation email with tracking details.
3.1. Processing Time for Custom Orders
If you place a custom order or request personalized items, please allow additional time for processing. Custom orders may require up to 5–7 business days to process before shipment.
4. Delivery Time
The estimated delivery time for your order will depend on the shipping method selected at checkout and the destination of your package.
4.1. Domestic Delivery Times
- Standard Shipping: Typically 5–7 business days.
- Expedited Shipping: Typically 2–3 business days.
- Next-Day Shipping: Delivered the next business day, if available.
4.2. International Delivery Times
International shipping times vary based on the destination country, customs processing times, and the shipping carrier. On average, international orders will be delivered within 7–21 business days.
5. Tracking Your Order
After your order has shipped, you will receive a tracking number via email. You can use this number to track your package’s status directly through the carrier’s website. If you do not receive your tracking number or have trouble tracking your order, please contact our customer support team.
6. Shipping Delays
While we strive to process and ship your order as quickly as possible, certain factors may cause delays beyond our control, including:
- Weather conditions
- Shipping carrier delays
- Holidays and peak shopping seasons
- Customs delays for international shipments
In case of a delay, we will notify you promptly. However, Vicamavel cannot be held responsible for shipping delays caused by circumstances outside our control.
7. Lost or Damaged Shipments
We take great care in packing and shipping your items. However, if your order is lost or damaged during shipping, please contact us within 7 days of receiving your package. We will work with the carrier to file a claim and resolve the issue. Depending on the situation, we may offer a replacement or refund for the damaged or lost items.
8. Address Issues
It is crucial that the shipping address you provide is correct. Vicamavel is not responsible for incorrect or incomplete shipping addresses provided by the customer. If an order is returned to us due to an incorrect address, we may ask you to pay for the additional shipping charges to resend the item.
9. Shipping Restrictions
Certain products may be restricted from shipping to specific destinations due to legal, safety, or logistical reasons. If your order contains such items, you will be notified, and we will work with you to provide a suitable resolution (e.g., offer an alternative product or issue a refund).
10. Contact Us
If you have any questions about shipping, delays, or tracking, please feel free to reach out to us:
Vicamavel
Street: 2808 Rockford Road, Salt Lake City, Utah, United States
Phone: 775-206-8868
Email: info@vicamavel.com
Website: https://vicamavel.com
These Payment Policy and Shipment Policy ensure a smooth and efficient shopping experience with Vicamavel. We are committed to providing high-quality service and delivery for all our customers.