Sales Policy – Vicamavel

Effective Date: March 12, 2025

At Vicamavel, we are committed to providing our customers with high-quality educational toys and an exceptional shopping experience. Our Sales Policy outlines the terms and conditions regarding product purchases, pricing, promotions, order processing, payment methods, and shipping. By purchasing from Vicamavel.com, you agree to comply with the following terms.

1. Product Availability & Pricing

  • Product Listings: All products displayed on our website are available for purchase while supplies last.
  • Price Accuracy: We strive to ensure that all prices are accurate. However, in the event of a pricing error, we reserve the right to cancel or adjust an order before shipment.
  • Currency & Taxes:
    • All prices are listed in U.S. Dollars (USD).
    • Applicable sales tax will be calculated at checkout based on your location.
    • Customers are responsible for any import duties or taxes for international orders.

2. Order Placement & Processing

  • Placing an Order: To place an order, add the desired items to your cart and proceed to checkout. Ensure all information (billing/shipping details) is correct.
  • Order Confirmation: You will receive a confirmation email with your order details after successful payment. If you do not receive this email, please check your spam/junk folder or contact our support team.
  • Order Processing Time:
    • Standard processing time is 1-3 business days before shipment.
    • Orders placed on weekends or holidays will be processed the next business day.
  • Order Modifications:
    • Once an order is placed, it cannot be modified.
    • If you need to cancel your order, contact us immediately at info@vicamavel.com. Order cancellation is only possible before shipping.

3. Payment Methods

We accept the following secure payment methods:
✔ Credit & Debit Cards: Visa, MasterCard, American Express, Discover
✔ PayPal: Secure online payments via PayPal accounts
✔ Apple Pay & Google Pay: Fast, contactless checkout options
✔ Other Payment Methods: Additional payment options may be available at checkout

4. Shipping & Delivery

  • Shipping Locations: We ship to customers within the United States and select international destinations.
  • Shipping Methods & Timeframes:
    • Standard Shipping: 5-10 business days (U.S. orders)
    • Express Shipping: 2-5 business days (U.S. orders)
    • International Shipping: 10-20 business days (varies by country)
  • Shipping Costs:
    • Shipping fees are calculated at checkout based on package weight and delivery location.
    • Free shipping may be available for orders exceeding a certain value (as part of a promotion).
  • Tracking Information:
    • Once shipped, you will receive a tracking number via email.
    • You can track your order on our website or through the carrier’s tracking portal.

5. Promotions & Discounts

  • Promo Codes & Discounts:
    • Promotional codes must be entered at checkout to apply.
    • Discounts cannot be combined unless stated otherwise.
  • Seasonal Sales:
    • We run special promotions throughout the year, including holiday discounts and clearance sales.
  • Gift Cards:
    • Vicamavel gift cards are available for purchase and can be used toward any product.
    • Gift cards do not expire and are non-refundable.

6. Returns, Refunds & Exchanges

  • Return Policy: If you are not satisfied with your purchase, you can return the item within 30 days of delivery. Read our Refund & Return Policy for details.
  • Damaged or Defective Items: If you receive a damaged or incorrect product, contact us at info@vicamavel.com within 7 days of delivery for a free replacement or refund.

7. Order Cancellations & Refusals

  • Cancellations Before Shipment: You may cancel your order before it ships by contacting customer support.
  • Refused Deliveries: If a package is refused upon delivery, the customer is responsible for return shipping fees.

8. Customer Support & Contact Information

If you have any questions about our Sales Policy or need assistance with an order, feel free to reach out:

📍 Address: 2808 Rockford Road, Salt Lake City, Utah, United States
📞 Phone: 775-206-8868
📧 Email: info@vicamavel.com
🌐 Website: https://vicamavel.com