Sale Policy for Vicamavel
Effective Date: January 6, 2025
At Vicamavel, we strive to offer high-quality products at competitive prices, ensuring our customers enjoy a seamless shopping experience. This Sales Policy explains how we conduct business with our customers, including details about pricing, order processing, payment methods, shipping, and other essential aspects of your purchase journey. By purchasing from Vicamavel, you agree to the terms outlined in this policy.
1. Pricing
All prices displayed on our website are in USD (United States Dollar) unless otherwise specified. Vicamavel reserves the right to change prices at any time without prior notice. Prices do not include taxes, shipping fees, or other charges that may apply to your order. Taxes, shipping, and handling fees will be calculated and displayed at checkout based on your delivery address and order details.
1.1. Price Changes
Prices are subject to change based on availability, promotions, and any changes in market conditions. We make every effort to ensure that prices listed on our website are accurate at the time of purchase. However, if an error in pricing occurs, we will inform you before processing the order. You may choose to accept the adjusted price or cancel your order.
1.2. Sales and Discounts
From time to time, we offer promotions, sales, and discounts on certain products. These offers are subject to change and may be limited to specific products, quantities, or dates. Discount codes may also be available through marketing campaigns or partnerships. Please read the terms and conditions of each promotion before use to ensure they apply to your order.
2. Order Processing
When you place an order on Vicamavel, the following process occurs:
2.1. Order Confirmation
After submitting your order, you will receive an email confirmation that includes the details of your purchase, such as the product(s) ordered, order total, and estimated delivery time. This is not an acceptance of your order but a confirmation that we have received your order request.
2.2. Payment Authorization
Once your order is submitted, we will process your payment. Your credit card or other payment method will be authorized and charged for the full amount of the order, including taxes and shipping charges, before the order is shipped. If payment cannot be authorized, we will notify you via email, and the order will not be processed.
2.3. Order Fulfillment
After successful payment authorization, your order will be processed, packaged, and prepared for shipping. Please note that processing times may vary depending on product availability and order volume. While we aim to ship orders promptly, Vicamavel cannot guarantee same-day or next-day shipping.
2.4. Shipping and Delivery
Shipping is offered through several trusted carriers such as USPS, FedEx, and UPS. Delivery times vary depending on the carrier, the shipping method selected, and your location. Expedited shipping options are available at an additional cost.
3. Payment Methods
We accept the following payment methods:
- Credit and Debit Cards: Visa, MasterCard, American Express, Discover
- PayPal: Secure payment via PayPal accounts
- Gift Cards: If you have a Vicamavel gift card, you can use it at checkout
Your payment method will be charged when the order is placed, and your order will be processed upon successful payment authorization.
3.1. Fraud Prevention
To protect against fraud, we may require additional verification or information to complete your purchase. This may include confirming your billing address or requesting a secondary payment method. If we suspect fraudulent activity, we reserve the right to cancel or refuse orders.
4. Shipping & Delivery
Shipping is available to the United States and international locations. We offer various shipping methods, including standard and expedited options. Shipping charges will be calculated at checkout based on your location and chosen shipping method.
4.1. Domestic Shipping
For orders within the United States, we use a variety of reliable carriers, including USPS, FedEx, and UPS. Standard shipping typically takes 5-7 business days, while expedited shipping options may take 1-3 business days. Shipping costs depend on the weight of the order and the destination.
4.2. International Shipping
We do offer international shipping. International shipping costs and delivery times vary based on the destination. Please be aware that customs duties, taxes, and import fees may apply depending on your country’s regulations. Vicamavel is not responsible for any customs-related delays or charges.
4.3. Shipping Delays
While we strive to ship orders as quickly as possible, delays may occur due to factors outside our control, such as weather, carrier issues, or unforeseen events. In the event of a shipping delay, we will notify you as soon as possible.
5. Order Cancellation
You may cancel your order within 24 hours of placing it if it has not yet been processed for shipping. To cancel an order, please contact us immediately at info@vicamavel.com. If your order has already been processed or shipped, it cannot be canceled, but you may return the product for a refund (subject to our Return and Refund Policy).
6. Product Availability and Substitutions
Occasionally, certain products may become out of stock or unavailable after your order is placed. If this happens, we will notify you and offer the option to:
- Wait for the product to be restocked
- Choose a different product
- Cancel your order for a full refund
We do not substitute products without your consent. However, if an item is unavailable, we will attempt to notify you and offer solutions.
7. Customer Support
If you have any questions or concerns about your order, payment, shipping, or other sales-related issues, please contact our customer support team:
Email: info@vicamavel.com
Phone: 775-206-8868
Website: https://vicamavel.com