Payment Policy for Vicamavel
Effective Date: January 6, 2025
At Vicamavel, we strive to make your shopping experience as seamless as possible, offering multiple secure and convenient payment methods for your purchases. This Payment Policy explains how we process payments for the products you order, and outlines your rights and responsibilities as a customer regarding payment transactions.
1. Accepted Payment Methods
We accept several types of payment methods for your convenience, including:
1.1. Credit and Debit Cards
- Visa
- MasterCard
- American Express
- Discover
1.2. PayPal
- PayPal (for users with a PayPal account)
1.3. Gift Cards
- Vicamavel Gift Cards (can be used to purchase products on the site)
When you choose a payment method, we will process your payment securely through our trusted payment gateways.
2. Payment Authorization
When you place an order with Vicamavel, we will verify and authorize your payment before processing your order. By submitting your payment information, you are authorizing us to charge the total purchase amount to your selected payment method. This includes the price of the products you are purchasing, along with any applicable taxes, shipping charges, and handling fees.
3. Order Confirmation and Charges
After your payment is successfully processed, you will receive an order confirmation email that details your purchase. However, please note that the order confirmation does not guarantee the availability of the products. In the rare event that an item is unavailable or there is an issue with your payment, we will notify you and provide you with options to resolve the situation (e.g., offer a refund, ship a substitute item, etc.).
3.1. Payment Declines
If your payment is declined by your bank or credit card provider, we will notify you immediately. You may then choose to retry the payment using a different method, or you may choose to cancel your order. Vicamavel is not responsible for any charges or fees imposed by your bank or payment provider for failed transactions.
4. Security and Fraud Prevention
To protect both you and Vicamavel from fraudulent transactions, we implement various security measures, including encryption of your sensitive information and the use of fraud detection systems. Our payment processors adhere to the highest industry standards to ensure your payment data is kept secure.
4.1. Secure Payment Processing
When you enter your payment details on our website, we use SSL (Secure Socket Layer) technology to encrypt your data and keep it safe during transmission. This ensures that your sensitive payment information is protected from unauthorized access.
4.2. Fraud Prevention
We reserve the right to conduct additional verification checks to prevent fraud. If any suspicious activity is detected, we may request additional information or documentation, or we may cancel the transaction entirely if we are unable to verify the legitimacy of the order.
5. Billing Information
You are required to provide accurate and complete billing information when placing an order. This includes your name, address, and payment details. We rely on this information to process your payment and to ensure that the transaction is valid. Inaccurate or incomplete billing information may result in delays in processing your order or the rejection of your payment.
6. Currency and Billing
All transactions on Vicamavel are processed in USD (United States Dollar). If you are making a purchase from outside the United States, your bank or payment provider will handle the currency conversion and charge you accordingly based on the exchange rate at the time of the transaction.
Please note that any fees related to currency conversion or foreign transaction fees are the responsibility of the customer, and Vicamavel is not liable for such charges.
7. Payment Disputes and Chargebacks
If you dispute any charges related to your Vicamavel order, you must contact our customer support team at info@vicamavel.com to resolve the issue. Vicamavel will cooperate fully to ensure the issue is resolved fairly.
If you initiate a chargeback through your credit card issuer or payment provider, we will work with the bank to resolve the dispute. If the chargeback is determined to be unjustified, we reserve the right to recover the costs, including any fees or penalties associated with the chargeback, through legal means.
8. Changes to Payment Policy
We reserve the right to modify this Payment Policy at any time without prior notice. Any changes to the policy will be reflected on this page with an updated “Effective Date.” We encourage you to review this policy periodically for updates.
9. Contact Us
If you have any questions or concerns regarding your payment, please contact us:
Vicamavel
Street: 2808 Rockford Road, Salt Lake City, Utah, United States
Phone: 775-206-8868
Email: info@vicamavel.com
Website: https://vicamavel.com